Last Updated: 18 June 2026
PRIVACY POLICY & PRIVACY NOTICE
INTRODUCTION AND SCOPE
This Privacy Policy (hereinafter referred to as “Policy”) describes how CALTEST INSTRUMENTS PVT LTD (“Company,” “We,” “Us,” or “Our”) collects, uses, stores, shares, and protects the personal data of users (“You” or “Your”) who visit or interact with our Website www.caltestindia.com. This Policy is a legally binding document and is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). By accessing or using the Website, you consent to the collection, processing, and storage of your personal data as described in this Policy.
DEFINITIONS
“Data Principal” shall mean the individual to whom the personal data relates. (DPDP Act, 2023)
“Data Fiduciary” shall mean any person who alone or in conjunction with other persons determines the purpose and means of processing of personal data. (DPDP Act, 2023) – [The Company is the Data Fiduciary.]
“Personal Data” shall mean any data about an individual who is identifiable by or in relation to such data, and includes any sensitive personal data or information as defined under applicable laws. (DPDP Act, 2023)
“Processing” in relation to personal data, means an automated or manual operation or set of operations performed on personal data, and includes collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, use, alignment, combination, indexing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction. (DPDP Act, 2023)
“Sensitive Personal Data” shall have the meaning assigned to it under the SPDI Rules, 2011.
PERSONAL DATA WE COLLECT
We may collect the following categories of personal data when you use the Website:
Category : Vendor/purchaser/consultant/service provider/marketing entities/ employees/ enquirer/ etc
Contact/Identity Information: Name, email address, phone number, postal address
Account/Login Information: Username, password, account preferences
Transaction Information Details of products or services purchased, payment history, billing address
Technical/Automated Information: IP address, browser type, operating system, device identifiers, referring URLs, pages visited, time and date of visits, clickstream data Communication Information, Information you provide when you contact us, submit inquiries, or provide feedback.
Cookies and Tracking Data Information: collected via cookies, web beacons, and similar technologies.
Sensitive Personal Data: We may, in limited circumstances, collect sensitive personal data such as financial information (credit/debit card numbers, bank account details) or biometric data only when necessary for providing specific services and only after obtaining your explicit, informed consent as required under the SPDI Rules, 2011.
PURPOSE AND LEGAL BASIS FOR PROCESSING
We process your personal data only for specific, lawful, and legitimate purposes, including but not limited to:
Providing, operating, and maintaining the Website; Processing transactions and fulfilling orders for products or services; Communicating with you, responding to your inquiries, and providing customer support; Sending you important notices, updates, security alerts, and administrative messages; Analyzing usage trends and improving the functionality and user experience of the Website; Detecting, preventing, and addressing technical or security issues, including fraud prevention; Complying with applicable legal obligations, court orders, or regulatory requirements; and Any other purpose disclosed to you at the time of data collection or for which you have provided consent.
The legal basis for processing your personal data is your consent (which you may withdraw at any time), performance of a contract, compliance with legal obligations, or our legitimate business interests as a Data Fiduciary.
DATA RETENTION AND DELETION
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once the retention period expires, we will securely delete or anonymize your personal data in accordance with our data retention policy and applicable Indian laws. You have the right to request the deletion of your personal data, subject to certain legal exceptions.
SHARING AND DISCLOSURE OF PERSONAL DATA
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data in the following circumstances:
Service Providers: With third-party vendors, service providers, and contractors who perform services on our behalf (such as payment processing, data hosting, email delivery, analytics, and customer support) under strict confidentiality and data protection obligations.
Legal Compliance: If required to do so by law, court order, or governmental regulation, or to respond to valid legal process from law enforcement or regulatory authorities.
Business Transfers: In connection with any merger, acquisition, restructuring, sale of assets, financing, or transfer of all or a portion of our business to another company.
Consent: With your explicit consent for any other purpose. We require all third parties to respect the security of your personal data and to treat it in accordance with applicable Indian data protection laws.
DATA SECURITY MEASURES
We implement appropriate technical, operational, organizational, and physical security measures to protect your personal data from unauthorized access, loss, misuse, disclosure, alteration, or destruction. Our security measures include, but are not limited to: encryption of sensitive data, firewalls, secure socket layer technology (SSL), access controls, regular security assessments, and employee training on data protection. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
YOUR RIGHTS AS A DATA PRINCIPAL
Under the DPDP Act, 2023, you have the following rights with respect to your personal data:
Right Description & Right to Access-You have the right to obtain confirmation from us as to whether we are processing your personal data, and to access such data along with a summary of processing activities.
Right to Correction- You have the right to request correction, completion, or updating of inaccurate or incomplete personal data.
Right to Erasure- You have the right to request deletion of your personal data when it is no longer necessary for the purpose for which it was collected or when consent is withdrawn.
Right to Withdraw Consent-You have the right to withdraw your consent at any time. Withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
Right to Grievance Redressal-You have the right to lodge a complaint with our Grievance Officer or with the Data Protection Board of India regarding any breach of your data protection rights.
Right to Nominate- You have the right to nominate any other individual to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, please contact our Grievance Officer using the contact details provided in Section 14 below.
CHILDREN’S DATA
We do not knowingly collect or process personal data of children (persons below the age of 18 years) without obtaining verifiable parental or lawful guardian consent, as required under the DPDP Act, 2023. If we become aware that we have inadvertently collected personal data from a child without appropriate parental consent, we will take steps to delete such data as soon as possible. We do not engage in behavioral monitoring or targeted advertising directed at children.
COOKIE POLICY
Our Website uses cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyse website traffic, and personalise content. Cookies are small text files stored on your device when you visit a website. By using the Website, you consent to our use of cookies in accordance with this Cookie Policy. You may control or disable cookies through your browser settings; however, disabling cookies may affect the functionality of certain features of the Website. We use the following types of cookies:
Essential Cookies: Required for the basic operation of the Website.
Functional Cookies: Remember your preferences and choices.
Analytics/Performance Cookies: Collect information about how you use the Website (e.g., Google Analytics).
Targeting/Advertising Cookies: Deliver advertisements relevant to your interests.
CROSS-BORDER DATA TRANSFERS
We may transfer your personal data to servers or service providers located outside India, but only in compliance with the DPDP Act, 2023. Such transfers will only occur if the destination country provides an adequate level of data protection or if the transfer is subject to appropriate safeguards as prescribed under the DPDP Act and associated rules. You may request information about the safeguards applied to such transfers by contacting our Grievance Officer.
UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or operational needs. The updated version will be indicated by an updated “Last Updated” date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Website after the posting of changes constitutes your acceptance of such changes.
GRIEVANCE OFFICER AND DATA PROTECTION OFFICER (DPO)
In compliance with the Information Technology Act, 2000, the SPDI Rules, 2011, and the DPDP Act, 2023, we have appointed a Grievance Officer and a Data Protection Officer to address your concerns regarding data privacy and these policies. All complaints, requests, or inquiries regarding this Privacy Policy or your personal data should be directed to:
Grievance Officer / Data Protection Officer:
Name & Designation: Darshan Mehta, Managing Director
Email: darshan.mehta@caltestindia.com
Address: Caltest Instruments Pvt Ltd, NMR Green Nest, Ground Floor, Hitech Defence and Aerospace Park, Bengaluru North, Bandi Kodigehalli, Bengaluru -562149, Karnataka Phone: +91-9845007602
Response Timeframe: We will acknowledge your complaint within 48 hours and endeavor to resolve it within 30 days as required under the IT Rules and DPDP Act.
CONSENT TO THIS PRIVACY POLICY
By using the Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Policy, please do not use the Website.
CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding these Terms of Use or the Website,
please contact the Company’s Grievance Officer at:
Company Name: CALTEST INSTRUMENTS PVT LTD
Grievance Officer: Darshan Mehta
Email: darshan.mehta@caltestindia.com
Address: NMR Green Nest, Ground Floor, Hitech Defence and Aerospace Park, Bengaluru
North, Bandi Kodigehalli, Bengaluru -562149, Karnataka
Phone: +91-9845007602
DECLARATION AND BOUNDEN UNDERTAKING
FINAL USER UNDERTAKING: By clicking “I Accept”, “Agree”, or by continuing to access, browse, or pull data from this Website, the User expressly declares that they have read, understood, and consciously agreed to be bound by all the conditions, disclaimers, limitations of liability, and indemnity clauses stipulated in this Legal Protection Document. The User acknowledges this as a valid, binding, and enforceable contract under the Indian Contract Act, 1872 and the Information Technology Act, 2000.
